Loan Deferment Form Process
HOW DEFERMENT FORMS ARE PROCESSED:
The University of Toledo participates in the National Student Loan Clearinghouse located
in Herndon, Virginia. The University electronically submits student enrollment status
information each term to the Clearinghouse, which in turn supplies verification of
enrollment to lending agencies.
A number of lenders and loan servicing organizations that are members of the Clearinghouse
participate in a Paperless Deferment Process. With this process, no paper forms need
to be completed by either students or schools—the student simply calls his or her
lender to request a deferment. The lender then matches this request against the Clearinghouse
electronic data and verifies the in-school status of the student.
If a lender does not participate in the Paperless Deferment Process and needs a paper
deferment form completed, the form should be submitted on Main Campus to Rocket Solution
Central located in Rocket Hall Room 1200 or on Health Science Campus to Mulford Library
Room 114. Paper deferment forms turned in are forwarded to the Clearinghouse, which
completes the forms and returns them to the lender. The University of Toledo does
not supply this information directly to lending agencies. If a student has registered
late or has had an exception processed to the term registration, this information
may not be reported until the submission of the next file.
IF YOU ARE HAVING TROUBLE WITH A LENDER . . .
If you receive a collection letter from a lender, or receive multiple deferment forms
from a lender during a term in which you believe you should be in a deferred status,
do the following:
1. Call the lending agency to see if a deferment form has been received from the Clearinghouse
since the lender’s last communication with you. If you are unsure which agency services
your student loans, go to the Clearinghouse’s Loan Locator Service to get this information. A list of phone numbers for most lenders is also available
on the Clearinghouse web site.
2. If the lender indicates that the deferment has still not been processed, call the
Clearinghouse at (703) 742-7791 and ask for a Student Service Representative. The
representative will verify the date on which the deferment form was received by the
Clearinghouse, the date the deferment was certified and mailed, the enrollment status
that was certified, and where the form was sent.
3. If an emergency exists -- for example, you are 150 days delinquent and being threatened
with default -- the Clearinghouse will intervene on your behalf by faxing another
enrollment certification to the lender. Further, it will work with the lender to ensure
that the form is processed on a high-priority basis.
4. If for any reason the Clearinghouse cannot resolve a problem with a lender, refer
the matter to the Office of the Registrar (419-530-4845).