Making an appointment
The UCC offers a variety of services. Explore the tabs below to learn more about services offered.
If you are experiencing a mental health crisis, call 9.8.8 or 419.530.2426.
In the event of a serious medical/mental health condition or family emergency, a student may request a withdrawal from classes. All inquiries about medical/mental health withdrawals should be directed to Rocket Solution Central at 419.530.8700.
If you are an employee of the University, resources available to you can be found on the benefits website.
WHO IS ELIGIBLE FOR COUNSELING SERVICES?
University of Toledo students who are:
- Regularly admitted*
- Currently enrolled
- Located in Ohio (during time of service)
Out-of-State Students can receive a consultation appointment to discuss service options including community referrals.
*If Student Conduct or Residence Life has required you to make an appointment, call 419.530.2426 to schedule your appointment and inform the front desk staff of your requirement.
STEP 1. SCHEDULE YOUR INITIAL APPOINTMENT
Make your first (virtual) appointment. You will complete your initial paperwork and select an appointment time, please allow 30 minutes to complete the scheduling process.
If you have already made an appointment, you only need to complete the paperwork and do not need to select another appointment time. Your initial appointment will be scheduled as a video appointment via the WebEx platform.
If you are seeking Relationship/Couples Counseling call 419.530.2426.
STEP 2. ATTEND YOUR INITIAL APPOINTMENT
During this appointment you will be able to discuss your concerns with a counselor and the counselor will begin to determine what type of services might be helpful for you.
What to expect during a screening appointment?
- The initial appointment takes approximately 30 minutes
- Clinician will review your completed paperwork at the time of your appointment
- Clinician will provide support and make recommendations as necessary
- If referred for a Counseling Center service, such as workshop, group, or follow-up session, this will be scheduled by the end of this first appointment
STEP 3. WHAT HAPPENS AFTER I HAVE MY INITIAL APPOINTMENT?
There are several referral recommendations your clinician may make at the end of your initial appointment. See below for some possibilities.
Possible Next Steps
No follow-up appointment necessary
In some cases, your concerns may be adequately addressed during the initial appointment and no additional services are needed at this point.
Support Group
The Counseling Center has a variety of support groups available and your clinician may refer you to a specific support group. You may find more information on our support group topics, dates, times, and locations on InvoNet! Support groups are open to all students and you can attend one without having an appointment at the Counseling Center first.
Support Workshop
Student seeking services with the Counseling Center will attend a support workshop. This will be scheduled at the end of your initial appointment. This workshop will be an orientation to mental wellness and provide additional information on services.
Additional Workshop
Special topic workshops will be offered throughout the semester and your clinician may refer you to one of these.
Group Counseling
If it is determined that group therapy may help you we will provide you with the information about the group and schedule you for a pre-group meeting with the group facilitator(s). Groups are scheduled for 1.5 hours and meet on a weekly basis throughout the semester.
Individual Counseling
If your clinician recommends individual counseling, we will work with the availability schedule you provided us on the initial forms. Please provide a 24-hour notice in advance of any cancellation or rescheduled appointment.
Referral to Case Management
You may be referred to the UCC Case Manager if you have needs that could be best served by Case Management. Some of the resources and services provided by Case Management are food pantry referrals, clothing referrals, alternative or low-cost housing resources, physical and mental health referrals, financial support on- and off-campus, linkage to support groups for loss of a loved one or caregiver support, child care, utility assistance, prescription assistance and more.
Referral to UT Campus Resource
In some cases, when it is decided that another service on campus could provide a specific, specialty, or more appropriate level of care to help you, we will provide you the contact information and if possible assist you with a referral.
Referral to Community Provider
In some cases, your clinician may refer you to an outside/community provider based on your needs. PsychologyToday has a useful "find a therapist" feature, or you may contact your insurance company for a list of providers who are covered under your insurance.
WHAT IS CASE MANAGEMENT?
Many difficulties, such as academic pressures, personal struggles, mental and physical concerns, and daily stressors of college life, might arise for students during their time at The University of Toledo. Our case management services are here to provide you with the support you need in accessing community resources that assist in navigating such challenges and that help you stay on the path to graduation. Please note that case management is not counseling or therapy.
Some of the resources and services provided to students are food pantry referrals, clothing referrals, alternative or low-cost housing resources, physical and mental health referrals, financial support on- and off-campus, linkage to support groups for loss of a loved one or caregiver support, child care, utility assistance, prescription assistance and more. For crisis situations and or immediate resource needs visit the resources webpage.
WHO IS ELIGIBLE FOR CASE MANAGEMENT SERVICES?
University of Toledo students who are:
- Regularly admitted*
- Currently enrolled
STEP 1. SCHEDULE YOUR CASE MANAGEMENT APPOINTMENT
Call 419.530.2426 to make your case management appointment. You will be sent initial paperwork to complete select an appointment time, allow 30 minutes to complete the scheduling process. If you have already made an appointment, you only need to complete the paperwork and do not need to select another appointment time. Your initial appointment will be scheduled as a video appointment via the WebEx platform.
STEP 2. ATTEND YOUR CASE MANAGEMENT APPOINTMENT
During this appointment you will be able to discuss your concerns with a case manager who will assist in assessing your needs and linking you to resources.
What to expect during a screening appointment?
- The first appointment takes approximately 30-50 minutes
- Case Manager will review your completed paperwork at the time of your appointment
- Case Manager will assess your needs and link you to relevant resources
STEP 3. WHAT HAPPENS AFTER I HAVE MY CASE MANAGEMENT APPOINTMENT?
There are several referral recommendations your case manager may make at the end of your initial appointment. See below for some possibilities.
Possible Next Steps
No follow-up appointment necessary
In some cases, your concerns may be adequately addressed during the initial appointment and no additional services are needed at this point.
Additional Case Management appointments
Your Case Manager may schedule additional appointments to assist you navigating resources.
Referral to UT Campus Resource
In some cases, when it is decided that another service on campus could provide a specific, specialty, or more appropriate level of care to help you, we will provide you the contact information and if possible assist you with a referral.
Referral to Community Resources
In some cases, your case manager may refer you to an outside/community provider based on your needs. Your Case Manager can assist in navigating insurance and other potential barriers to accessing community resources.
WHAT IS ADVOCACY?
Advocates can assist students, faculty, and staff in navigating both campus and community resources after an act of sexual violence, dating/domestic violence, or stalking. Advocates can assist someone in working through the Title IX process, getting connected to legal assistance, providing accompaniment and support through the criminal/civil process, assisting someone in gaining a Temporary or Civil Protection Order, and various other concerns. Advocacy is not counseling or therapy.
Being connected to an Advocate is free and confidential to the UToledo community. Working with an Advocate following an act of intimate partner violence has a positive impact on a victim/survivor’s healing process and a victim/survivor is more likely to have better recovery outcomes due to the consistent support and resources provided by an Advocate. Learn more about sexual violence/domestic violence services offered to the UToledo campus community.
If you are experiencing an immediate need for advocacy please call 419.530.3431. You may also reach advocacy by email: YWCAadvocacy@utoledo.edu
The Counseling Center offers telehealth video appointments for initial appointments and upon request for future appointments, your video and audio must be enabled for this appointment to occur. Phone/audio only appointments are not available. Read below for information about Telehealth services.
Using webex for telehealth appointments
To utilize video services with the Counseling center, you must use your University of Toledo email address.
Client Responsibilities
- Be sure to be in a private location, free of distractions or other persons
- Arrive on time for your scheduled appointment
- Dress appropriately for appointment
- Have access to university email. You may decide to download the Cisco Web Ex App and attend the appointments from your phone. (Cell phone or device data usage and costs are at the expense of the client).
Attending Appointment
- You will receive an email confirmation of your appointment 2 business days before your appointment with the WebEx link to your counselor's personal WebEx room.
- Click the link at the time of your appointment to be connected to your counselor's personal WebEx room.
- This link will then prompt you to type your name and email address (please be sure to use your University Email).
- Once that information is submitted, your counselor will be notified to admit you into the chat room. This process may take a few moments. Ensure you select the audio and video button to enable these features.
- It is important that you attend your appointment on time. If you are more than 15 minutes late, this appointment will automatically be cancelled and considered a no show.
Experiencing Difficulty Connecting?
- If you experience technology difficulties, contact the front desk to inform your counselor at 419.530.2426.
- If issues cannot be resolved the appointment will be rescheduled.
- If you need to inform your counselor you will be late or need to cancel contact the center at 419.530.2426 at least 24 hours in advance.